Shipping policy

Shipping Origin

All orders are shipped from Hong Kong.


Shipping Destinations

We currently ship to the following countries and regions:

European Union
United Kingdom
United States
Canada
Australia
New Zealand

If your destination is not listed above, please contact us prior to placing an order.

Kindly include:

  • Your full name
  • Destination country
  • City and postal code
  • Item(s) of interest

We will review and confirm the best available shipping option for your location.

Please note that shipping availability, delivery times, and customs processes may vary depending on destination.


Shipping Method

We use a combination of trusted carriers including express couriers and registered postal services, depending on the destination and item.

Estimated delivery times:

  • Express shipping: 3–5 business days
  • Standard international shipping: 7–14 business days

Delivery times are estimates and may vary due to customs clearance or other external factors.


Duties, Taxes & Customs

Orders are shipped internationally from Hong Kong.

In most cases, duties and import charges are covered by Silk Sneaker. However, customs regulations vary by country and additional VAT, customs fees, import taxes or clearance charges may occasionally be assessed by local authorities.

Any such charges are the responsibility of the customer.

The shipping carrier may contact you regarding customs clearance, payment or additional information required for delivery. Customers are responsible for responding promptly to such requests.

Silk Sneaker is not responsible for delays, returned shipments or additional charges resulting from a customer's failure to respond to customs or carrier communications.

 

Shipping Costs

Shipping costs are calculated at checkout or included in the product price, depending on the item.

Shipping fees are non-refundable.


Order Processing Time

Orders are processed within 2-3 business days after payment confirmation.

Once shipped, you will receive a tracking number via email.


Delivery Address Responsibility

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, losses, or additional fees resulting from incorrect or incomplete addresses.


Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned:

  • Original shipping fees are non-refundable
  • Any return shipping costs, duties, taxes, or handling fees will be deducted from the refund


Shipping Restrictions

We reserve the right to cancel or decline orders where shipping or customs clearance is not feasible.

Customers will be notified and refunded in such cases.


Questions

For any questions regarding shipping or delivery, please contact us prior to placing your order.