Privacy policy
Overview
Silk Sneaker operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Silk Sneaker is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact information: name, billing address, shipping address, email address, and phone number
- Financial information: payment method details, transaction confirmations, and billing information (processed securely by payment providers)
- Account information: login credentials, preferences, and settings
- Transaction information: items viewed, added to cart, purchased, returned, or exchanged
- Communications: information you provide when contacting us
- Device information: IP address, browser type, device identifiers
- Usage information: how you navigate and interact with the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you use the Services or contact us
- Automatically through cookies and similar technologies when you visit the website
- From service providers who assist us with payments, analytics, shipping, or customer support
- From partners or third parties, where permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Provide and Improve the Services
To process orders, manage accounts, arrange shipping, facilitate returns, provide customer support, personalize your shopping experience, and improve our Services.
Marketing and Communications
To send promotional messages, updates, and marketing communications, where permitted by law. You may opt out of marketing communications at any time.
Security and Fraud Prevention
To protect accounts, process secure payments, detect fraudulent or unauthorized activity, and safeguard the integrity of our Services.
Legal and Compliance
To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- To Shopify and other service providers who support our operations (such as payment processing, shipping, analytics, IT services, and customer support)
- To business and marketing partners to provide advertising and promotional services, where permitted by law
- When you request or consent to such disclosure (for example, to complete shipping)
- Within our corporate group or affiliates
- In connection with business transactions such as a merger or sale
- To comply with legal obligations or protect legal rights
We do not sell personal information in the traditional sense. Certain advertising technologies may be considered “sharing” under applicable privacy laws.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be processed by Shopify and its partners, including in jurisdictions outside your country of residence.
Where Shopify processes personal information for its own purposes, Shopify acts as an independent data controller.
Third-Party Websites and Services
The Services may include links or integrations with third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. Any information you provide to third-party platforms is governed by their own policies.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Security and Retention
We implement reasonable safeguards to protect personal information; however, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access or know what personal information we hold
- The right to request deletion of personal information
- The right to correct inaccurate personal information
- The right to request portability of your data
- The right to opt out of certain data processing activities, including targeted advertising
You may exercise these rights by contacting us using the contact details provided below. We may need to verify your identity before fulfilling a request.
We will not discriminate against you for exercising your rights.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on legally recognized safeguards to protect international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of the Services constitutes acceptance of the revised policy.
Data Controller & Contact Information
For the purposes of applicable data protection laws, Silk Sneaker, operating from Hong Kong, is the data controller of your personal information.
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:
📧 silksneaker7@gmail.com